Waimakariri District Council shifts focus from ‘keeping the lights on’ to high-value IT services
Runner-up in the Association of Local Government Information Management’s (ALGIM) Customer Experience Awards 2017, Waimakariri District Council (WDC) knows a thing or two about customer experience.
However, extending the council's prowess with traditional customer service to the digital realm required a serious technology overhaul. WDC's hardware and server platforms were frayed around the edges, a situation further complicated by a decade’s worth of ad hoc server growth, the Canterbury earthquakes, and a new ERP system that had absorbed a big chunk of council budget. Too many systems were past their use-by date, and it was making council CIO Jolanda Simon nervous.